One of our direct clients a leading wealth management company in downtown Toronto is looking for an Associate, Business Application Support and Training in their IT department.
Deliver training and demonstrations for new/prospective hires, application roll outs and refresher
sessions on business applications in one-on-one and group settings;
Provide support for business applications by: offering on-demand assistance and solutions to
inquiries from application users; administering the applications; troubleshooting; and
maintaining data quality;
Create and maintain training materials such as user guides and online tutorials;
Generate and maintain reports on application content and usage on a regular and ad-hoc basis;
Report/track bugs and requests for application enhancements;
Quality assurance and regression testing of application upgrades, enhancements and bug fixes;
Special projects as necessary.
Skills & Qualifications
University Degree or post-secondary accreditation that would contribute to the role;
Aptitude for technology to master how various applications work and the processes behind the
Ability to understand technical concepts and translate them into practical processes by taking a
contextual approach to learning the applications and their challenges;
Resourceful, logical and analytical thinker to troubleshoot and resolve issues;
Positive professionalism with clear and concise communication skills, both written and verbal,
with high attention to detail and accuracy;
Experience training end users on software in both group and one-on-one settings, in-person or
Service-oriented with superior organization and follow-up skills;
Demonstrate both independent initiative and the ability to excel in flexible, team-based
Knowledge of the financial services industry and its operational processes and tools;
Experience in CRMs, deal management, order management, and especially financial planning,
technologies would be a definite asset;
High proficiency with Microsoft Office applications.
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