Location : Toronto
Job Type : Full Time
May 5, 2021


The role of Director, IT Infrastructure and Operations is a senior leadership position within the Company’s Information Technology Services team.  This role requires an experienced operator who will be dedicated to providing a superior level of IT services and will generate business potential throughout the organization. Reporting to the CIO, this position will need a hands-on, collaborative leader, who will use their grounding in infrastructure and application management within day-to-day IT operations. 



  • In charge of overseeing day-to-day operation and management of all enterprise and infrastructure systems. Supervise and assist the team to ensure the business requirements such as availability and functionality are met. 
  • Collaborate with business users and the IT Program Management team on new applications and project upgrades. Supply software solutions and incite change management throughout the company.
  • Accountable for meeting short and long-term business needs and understand infrastructure planning and deployment making certain of reliability, security, and flexibility.
  • Create and develop innovative strategies for improving current and existing systems. When necessary, re-engineer procedures to ensure alignment with the business processes.
  • Oversee the planning and delivering of suitable business continuity and disaster recovery objectives. 
  • Ensure that day-to-day operations are provided with consistency, repeatability, and efficiency within the company’s standard operating procedures as well as maintenance of internal documentation. 
  • Strategize and implement the organization’s information and cybersecurity policies to avoid and prepare against risks and threats.
  • Work with the ITS management team to create, plan, budget, and develop IT strategies. 
  • Remain updated on emerging infrastructure and operations technologies by providing insight on what technologies should be incorporated into the infrastructure landscape.
  • Observe and partner with strategic IT vendors and suppliers to provide variations of relationship management.  
  • Establish and develop a team of IT professionals and ensure team skills align with performance requirements.
  • Mentor, coach, and support team members to ensure effective communication, continuous learning, teamwork, and skills development.
  • Create a culture that is proactive, service-oriented, and raises the confidence level of the user community.


Preferred Qualifications and Skills

The ideal candidate is an enthusiastic team member with a passion for “getting it right”. They will have a high level of drive and creativity to constantly improve their area of responsibility.  

  • Bachelor’s or master’s degree in Computer Science or a relevant discipline 
  • Over 10 years of progressive experience within IT infrastructure/operations management
  • A strategic and critical thinker who is up to date with the recent trends in technology and can translate them into opportunities for ongoing improvement.
  • Excellent oral and written communications skills, and an ability to concisely explain technology solutions and business challenges in presentation format.

Referral Program

We value personal referrals and reward adequately every client or candidate referred to us. Contact us for more information.